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  1. Published on: 25/04/2019 09:25 AMReported by: roving-eye
    Merseyrail has been hailed as the most punctual rail operator in the country following a prestigious award win and the release of recent statistics.
    The train operating company was named the most punctual over the last twelve months (1st April 2018 to 31st March 2019) with 95.51% of trains running punctually – well above the national average of 86.3%.
    The results come just months after Merseyrail claimed top spot for regional operational performance at the Golden Whistle Awards for the previous calendar year (January – December ‘18).
    Organised by the Institute of Railway Operators and Modern Railways Magazine, the ceremony recognises excellence in railway operations across the country.
    Merseyrail were declared more reliable than their regional train operator counterparts including Arriva Trains Wales, based on measurement of performance which looks at arrivals at every station en-route – not just a train’s destination – over the previous 12 months.
    Speaking about the results, Andy Heath, Managing Director at Merseyrail said: “This recent awards win and the release of punctuality results cement the fact that Merseyrail is consistently one of the best performing rail operators in the country.
    “Our passengers are at the heart of everything we do, and this is reflected in the results that we have gained despite some challenging conditions over the last twelve months.
    “The upcoming development of a new fleet of trains is sure to boost our service even more, and ensure a fantastic service for our passengers for years to come.”
    The past year has seen Merseyrail scoop coveted awards across the industry, with the rail operator also enjoying a triple win at the National Rail Awards last September.
    Records were broken when Merseyrail became the first operator to win three awards at the ceremony last year:

    • Passenger Operator of the Year – the ceremony’s flagship award
    • Sustainable Development Award for commitment to environmental and community initiatives
    • Customer Service Excellence for delivery of the Wirral loop line track renewal project
      

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  2. Your Comments:


  3. Alikado says:25/04/2019 09:43 AM
    Most Punctual not on time as it means less than 5 mins late, not difficult when the journies are only half an hour long.

  4. local says:25/04/2019 10:19 AM
    Still if their at the top well done and hope they can continue to improve.

    Perhaps they could teach Sefton Council how to predict demand.

  5. Likes ainsdale local liked this post
    Dislikes gazaprop disliked this post
  6. Alikado says:25/04/2019 11:24 AM
    Quote Originally Posted by local View Post
    Still if their at the top well done and hope they can continue to improve.

    Perhaps they could teach Sefton Council how to predict demand.
    Probably the other way around, the trains in late afternoon are horrendous very few 6 carriage ones when required.

  7. r4dent says:25/04/2019 02:51 PM
    Quote Originally Posted by Alikado View Post
    Most Punctual not on time as it means less than 5 mins late, not difficult when the journies are only half an hour long.
    That is what "punctual" used to mean on short distance trains and was measured only at the destination station. The criteria changed on 1/4/2019 and now relates to arrival at each station.

    https://www.networkrail.co.uk/who-we...y-performance/

  8. paulollie says:25/04/2019 06:34 PM
    Why bother trying Merseyrail when you get such supportive comments on this site... Off the brain dead that is.

  9. Likes salus.populi liked this post
  10. Pete Lloyd says:25/04/2019 09:35 PM
    The Journey to Chester is well over half an hour , min 45/50 mins , think before you post stupid comments. Considering the rolling stock is well over 30 yrs old I think Merseyrail do a fine job.

  11. Likes salus.populi liked this post
  12. gazaprop says:26/04/2019 01:03 PM
    Quote Originally Posted by local View Post
    Still if their at the top well done and hope they can continue to improve.

    Perhaps they could teach Sefton Council how to predict demand.

    Yaaaaaaaaaaaaaaawwwwwwwwwwwn


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